Privacy Policy tpower2

01 Privacy Policy Introduction & Scope

Tpower2 ("we", "Platform", or "tpower2") is fully committed to protecting the privacy and security of every user's personal information upon registering and using our platform. This Privacy Policy transparently explains how we handle your personal data from the moment you visit the tpower2 website through to your active use of our services.

This policy applies to all users of the tpower2 platform in Malaysia, including unregistered visitors, registered members, and former members whose information is retained in accordance with legal requirements. This platform operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

02 Types of Personal Data We Collect

Tpower2 collects your personal information through several means — directly when you register or use the platform, and automatically via tracking technologies as you browse our website. The categories of data we collect are as follows:

Data you provide directly:

• Full name as stated in official identification documents
• National identification number (MyKad) or passport number
• Date of birth and gender
• Email address and mobile number
• Current residential address
• Bank account or e-wallet details used for deposits and withdrawals
• KYC supporting documents such as a copy of your MyKad, bank statement, or utility bill
• Any communications you send to the tpower2 support team

Data collected automatically:

• IP address and network information
• Device type, operating system, and web browser version
• General location data based on IP address
• Game history, betting records, and in-platform activity
• Deposit and withdrawal transaction records
• Login session data including time, date, and session duration
• Cookies and website usage analytics data

03 How We Use Your Data

Tpower2 uses your personal data only for lawful, relevant purposes directly related to the delivery of platform services. We do not use your data for any other purpose without your consent. Data use purposes include:

• Account management: Creating, maintaining, and protecting your user account on the tpower2 platform.
• Transaction processing: Verifying and processing deposits, withdrawals, and all other financial transactions on the platform.
• KYC verification: Verifying that user identities are genuine and meet age limit requirements and regulatory compliance.
• Fraud prevention: Identifying and preventing any fraudulent activity, money laundering, or platform abuse.
• Customer support: Responding to enquiries, resolving issues, and providing account or platform-related assistance.
• Responsible gaming: Monitoring gameplay patterns to identify signs of addiction and offer appropriate support.
• Platform improvement: Analysing usage data to improve overall platform performance, security, and user experience.
• Marketing communications: Sending promotional information, exclusive offers, and platform updates — subject to your notification preferences.
• Legal compliance: Meeting reporting obligations to relevant authorities when required by law.

04 Legal Basis for Data Processing

Tpower2 processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). Depending on the type of data and its purpose, the processing bases we apply are as follows:

• Contract performance: Processing required to deliver platform services to you, including transaction processing and account management.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement purposes, which are the legitimate interests of tpower2 and its users.
• Consent: Processing for direct marketing and promotional communications purposes, where you have given explicit consent.
• Legal obligations: Processing required to comply with legal obligations, including AML reporting and KYC compliance.

05 Third-Party Data Sharing & Disclosure

Tpower2 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are certain situations where we need to share your data with trusted parties:

• Payment service providers: Financial institutions, banks, and e-wallet providers that process your deposit and withdrawal transactions.
• Technology service providers: Companies that provide technical infrastructure, cloud services, and security systems for the tpower2 platform.
• Identity verification providers: Third-party services integrated with our systems to assist with the KYC verification process securely and efficiently.
• Regulatory authority: Government bodies or competent authorities where required by law, court order, or compliance obligations.
• Fraud investigators: Anti-fraud agencies or platforms used to identify and block illegal activities on the platform.

All third parties with whom we share data are contractually bound to process that data solely for the stated purposes, and must maintain data security standards equal to or higher than our own.

06 Data Storage & Security Measures

Tpower2 takes the security of your personal data very seriously. We implement multiple layers of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

Technical security measures we use:

• Data encryption in transit using 256-bit TLS/SSL protocols
• Encryption of data stored in databases using AES-256 standards
• Role-based access control (RBAC) — only authorised staff can access sensitive data
• 24/7 system monitoring to detect suspicious activity or intrusion attempts
• Periodic security audits by independent third parties
• Two-factor authentication (2FA) for internal access to data management systems

Data retention period:

• Active account data is retained for the duration your account remains active, plus five years after account closure, for legal compliance purposes.
• Financial transaction records are retained for seven years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• Security logs and technical data are retained for two years for investigation and fraud detection purposes.
• Marketing data and communication preferences are retained until you withdraw your consent.

07 Cookies & Tracking Technologies

Tpower2 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and deliver relevant content. The types of cookies we use are as follows:

• Essential cookies: Required for core platform functions such as login verification, session security, and navigation. These cookies cannot be disabled.
• Performance cookies: Collecting information on how users interact with the platform to help us identify areas for improvement.
• Functional cookies: Remembering your preferences and settings such as language, region, and display preferences for a smoother experience.
• Analytics cookies: Helping us understand platform usage patterns in aggregate and anonymised form for service improvement purposes.

You may manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of the tpower2 platform.

08 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by tpower2. We are committed to respecting and facilitating the exercise of these rights:

09 International Data Transfers

In certain situations, your personal data may be processed or stored on servers located outside Malaysia, particularly when tpower2 uses international-grade cloud infrastructure services. Any such data transfers are carried out with adequate safeguards, including:

• Legally binding data processing agreements with data recipient parties
• Data protection assessment at the destination to ensure standards equivalent to Malaysia's PDPA
• Use of approved standard contractual clauses to protect data subject rights
• Data encryption in transit across borders to prevent interception

Tpower2 only works with cloud and technology infrastructure providers with a proven track record of security and privacy compliance at the international level.

10 Changes to This Privacy Policy

Tpower2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform improvements. Any material changes will be communicated to you via:

• In-platform notifications when you log in to your tpower2 account
• Email to the address registered in your account (for significant material changes)
• Update the "Last Updated" date at the top of this page

Continued use of the tpower2 platform after Privacy Policy changes are published will be considered acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

11 How to Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the tpower2 team is ready to assist you. You may reach us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the support icon on the tpower2 platform
• Help Centre: Browse the FAQ us for answers to frequently asked questions

For personal data protection complaints that cannot be resolved directly with tpower2, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory authority under the PDPA 2010.